Shupping, Refund & Cancellation Policy
Shipping Policy
Shipment processing time
All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 5pm pm IST through Saturday, Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Akn Export Import Private Limited is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
Akn Export Import Private Limited is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be cancelled and refunded.
Akn Export Import Private Limited will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
- Call +91 98996 88816
- Or alert us at – aknexport8@gmail.com
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 working days for the investigation.
Refund & Cancellation Policy
1. Amount once paid through the payment gateway shall not be refunded other than in the following circumstances:
• Multiple times debiting of Customer’s Card/Bank Account due to technical error OR Customer's account being debited with excess amount in a single transaction due to technical error. In such cases, excess amount excluding Payment Gateway charges would be refunded to the Customer.
• Due to technical error, payment being charged on the Customer’s Card/Bank Account but the enrolment for the examination is unsuccessful. Customer would be provided with the enrolment by NISM at no extra cost. However, if in such cases, Customer wishes to seek refund of the amount, he/she would be refunded net the amount, after deduction of Payment Gateway charges or any other charges.
2. The Customer will have to make an application for refund along with the transaction number and original payment receipt if any generated at the time of making payments.
3. The application should be sent to aknexport8@gmail.com
4. The application will be processed manually and after verification, if the claim is found valid, the amount received in excess will be refunded to the source payment mode and confirmation sent to the mailing address given in the online registration form, within a period of 21 working days on receipt of such claim. It will take 3-21 days for the money to show in your account depending on your account policy.
5. Company assumes no responsibility and shall incur no liability if it is unable to affect any Payment Instruction(s) on the Payment Date owing to any one or more of the following circumstances:
a. If the Payment Instruction(s) issued by you is/are incomplete, inaccurate, and invalid and delayed.
b. If the Payment Account has insufficient funds/limits to cover for the amount as mentioned in the Payment Instruction(s)
c. If the funds available in the Payment Account are under any encumbrance or charge.
d. If your Bank or the NCC refuses or delays honoring the Payment Instruction(s)
e. Circumstances beyond the control of Company (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force)
f. In case the payment is not effected for any reason, you will be intimated about the failed payment by an e-mail
6. Company may elect to resolve any dispute, controversy or claim arising out of or relating to this Agreement or Service provided in connection with this Agreement by binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996. Any such dispute, controversy or claim shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party.
Contact Us
If you have any questions about this this Policy, please contact us by
1. Email: aknexport8@gmail.com
1. Phone: +91 95820 94350
3. Address: White House Apartments, Flat No.312,
3rd Floor, Plot No.34, Sec-13,
Rohini,Delhi-110085